Terms & Conditions
Last updated: 16 September 2025
These Terms & Conditions apply when you book a journey with Advanced Airport Cars (“AAC”, “we”, “us”, or “our”). By using our website or booking a journey, you agree to these terms. Please read them carefully.
1. Bookings
1.1 All bookings must be made in advance. We recommend booking at least 10 hours before your required pickup time.
1.2 Bookings can be made online or by phone. It’s your responsibility to provide correct and complete information at the time of booking.
1.3 You must allow enough time for your journey, especially if travelling to an airport. We are not responsible for missed flights due to incorrect pickup times.
1.4 Please ensure you choose a suitable vehicle for your group size and luggage. If you are unsure, contact us before booking.
2. Airport Pickups
2.1 We track incoming flights where possible to adjust pickup times.
2.2 Our standard airport pickup includes 60 minutes of free waiting time from the actual landing time.
2.3 After 60 minutes, a waiting charge of £20 per hour applies.
2.4 Meet & Greet service is available for an extra £10, covering parking and up to 29 minutes of waiting (1hr 9 minutes after landing time).
2.5 If we cannot contact you within 90 minutes of landing, the journey will be marked as a No Show, and no refund will be offered.
2.6 Unless you book Meet & Greet, the driver will wait outside at the agreed location and contact you via text or call.
3. Delays and Liability
3.1 We always aim to arrive on time, but we are not liable for delays caused by events outside our control, including:
Bad weather
Traffic incidents
Road closures
Strikes
Illness
Terrorist events or emergencies
3.2 If your allocated vehicle breaks down, we’ll do our best to send an alternative vehicle as soon as possible.
3.3 You are responsible for your belongings. We do not accept liability for loss or damage to luggage or personal items.
3.4 Our vehicles are fully insured for passenger transport, but our insurance does not cover your belongings.
4. Conduct & Safety
4.1 We reserve the right to refuse service to any passenger who is:
Under the influence of alcohol or drugs
Abusive, violent, or threatening
Behaving in a way that puts the driver or vehicle at risk
4.2 If necessary, the journey will be terminated immediately, and no refund will be issued.
4.3 Smoking, eating, and drinking are not permitted in our vehicles.
4.4 If the vehicle is soiled by any passenger, a cleaning charge will apply.
5. Cancellations & Refunds
5.1 You may cancel your booking at any time by contacting us.
5.2 Full refunds are available for cancellations made 24 hours or more before the pickup time. A 50% charge will apply if cancellation is made less than 24 hours.
5.3 If the driver has already been dispatched, a partial charge may apply based on time and distance travelled.
5.4 No refund is provided for No Shows or cancellations made within 2 hours of the pickup time.
6. Subcontractors & Partner Drivers
6.1 We may assign your journey to a trusted subcontractor or licensed partner driver.
6.2 All subcontractors meet our quality and safety standards.
6.3 You will still be covered by our service guarantees.
7. Complaints
7.1 We take complaints seriously and aim to respond within 2 working days.
7.2 Please email us at [Insert email address] with your booking reference and full details.
7.3 If your complaint involves a subcontracted driver, we may need additional time to investigate.
8. Changes to Terms
8.1 We may update these Terms & Conditions at any time.
8.2 The latest version will always be available on our website.
8.3 By continuing to use our service, you agree to the most recent version.
9. Contact Us
For questions or support, contact:
📧 Email: advancedairportcars@gmail.com
📞 Phone: +447917326358
🏢 Address: 85 Rowlings Rd, Winchester SO22 6HJ